Montana 211 – Connecting Our Communities
What is 211?
211 is a free, confidential service that connects people with the help they need—24 hours a day, 7 days a week. By simply dialing 2-1-1, anyone can be connected with resources for housing, food, utility assistance, health care, employment services, crisis intervention, and more. It is a lifeline for individuals and families navigating life’s challenges.
The History of 211
The 211 system was first launched in 1997 in Atlanta as a simple way for people to connect with essential services. Recognizing its impact, the Federal Communications Commission designated 211 nationwide in 2000. Since then, states across the country—including Montana—have adopted 211 as a central hub for community support, making it easier for people to get help without needing to know exactly where to turn.
211 in Montana
Montana 211 is a statewide network that ensures all Montanans have access to reliable information and referral services. The state is divided into five call center regions, with Northwest Montana United Way proudly serving as one of those five centers. Together, these centers maintain updated resource databases and trained specialists to respond to calls, texts, and online requests for help.
Coverage includes urban, rural, and remote areas alike, making sure that every Montanan—no matter where they live—has a place to turn in times of need.
Why 211 Matters
- For Individuals & Families: 211 provides a single, trusted point of contact when life feels overwhelming. Instead of searching endlessly or hitting dead ends, people can talk to trained specialists who guide them to the right local resources.
- For Communities: By streamlining access to services, 211 strengthens the safety net that supports health, stability, and well-being for everyone.
- For Montana as a Whole: 211 reduces strain on emergency services, helps identify gaps in community resources, and provides vital data that can inform policy and planning.
Northwest Montana United Way’s Role
As the 211 call center for our region, Northwest Montana United Way plays a critical role in keeping our community connected. We work daily to:
- Maintain accurate, up-to-date listings of local resources.
- Provide compassionate, trained specialists to respond to every call.
- Partner with agencies and organizations to strengthen our regional network of support.
211 is more than a number—it is a promise that help is always just a phone call away.